We combine custom, AI-powered workflows with human analysis to turn mountains of customer feedback into a focused product strategy.
From Clutter to Clarity
Address data fragmentation and tool sprawl with a dedicated 'Customer Insights' service.
Track Feature Request Trends Across All Channels
We collect and analyze feedback from every channel, providing your team with a consolidated view of customer needs and emerging trends.
Feedback Prioritization Made Easy
We efficiently retrieve and summarize prioritization criteria such as request frequency, revenue potential, and customer impact to help you make faster, data-informed product decisions.
Connect Roadmap to Revenue
We conduct analyses to map product initiatives to business outcomes, helping you clearly demonstrate the projected revenue impact of roadmap items.
Close Feedback Loops
We design, implement, and maintain a tagging and routing workflow that keeps feedback organized and ensures internal teams are equipped to communicate product changes in the context of the customer feedback that drove them.
How it Works
Turn scattered data into strategic action in 4 steps
We start by discussing your key product objectives and the types of insights and analyses that are most useful to your team
2. Audit Data Sources
Next, we assess the available sources of customer data and configure secure data access methods.
3. Design Feedback Workflows
With secure data access in place, we next build custom workflows to organize, consolidate and analyze feedback.
4. Deliver Insights
Finally, we leverage these workflows to create reports/analyses, ensuring your team has the insights it needs to form a clear and defensible product strategy.
Impact
Companies that harness customer feedback outperform their peers1
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